Years after years the number of cars recalled by the manufacturers varies from a few to millions.
Now, what happens in 2010 ?
After the big number of cars recalled at Toyota during the last weeks, GM, Honda, Nissan, Peugeot announced on March 2 and 3 similar decisions.
The number are not small :
- GM : 1,3 million
- Chevrolet : 977.000
- Pontiac : 73.700
- Nissan : 540.000)
If you add all the numbers known since January 1, 2010 you will understand that the car industry is breaking a record and we are only early March.
Because Toyota opened the list, it is possible that other manufacturers will grasp the opportunity to come clean on any problem they could have. Therefore, in the short term, therte will probably be some overreaction.
But on a longer time perspective this could cause a slower process to roll out new models. The car industry is driven by competition between the key producers but also between the main suppliers. Competition is very often stirred by product innovation and a fierce fight to launch the new innovative cars as fast as possible in order to be looked at as a technology pionneer. The new cars are very complex and rely more and more on computer software, which makes problems very though to control by manufacturers and by regulators. In the US, in 1980 there were 146 million cars on the road and 119 employees at the National Highway Transportation Safety Administration (NHTSA). Today there are 256 million vehicles on the road and 57 employees at MHTSA.
But not all problems pushing for product recalls are not really dangereous for drivers and passengers. The GM Vice President of Quality, Jamie Hresko, explains : “While greater steering effort under 15 miles per hour may be required, these vehicles are safe to drive because the customer can still steer the vehicle. When the problem occurs, both a chime will sound and a “Power steering” message will be displayed on the dashboard.”
The real question is today that if you want to keep the confidence of your clients you are obliged to be transparent. You cannot keep problems secret.
March 2010
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©-2010 Marketing Automotive – Bernhard Adriaensens – International Consultant in Automotive Marketing and Management